At Fiona Empower, we strive to ensure that you are fully satisfied with your purchase. However, we understand that sometimes you may need to return an item. Below is our detailed Returns & Refunds Policy to guide you through the process.
 

1. Return Eligibility

You may return items purchased from Fiona Empower within 10 days of receiving your order under the following conditions:

• Item is Defective or Damaged: If the product you received is faulty, damaged, or not as described, you are eligible for a return and full refund.

• Wrong Item Received: If you receive an incorrect item, you can return it for a full refund or replacement.

Please ensure that the item is in its original condition, unused, and in its original packaging. Due to their nature, some products may not be eligible for return; these exceptions will be clearly noted on the product page.
 

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Send an email to contact@fionaempower.com within 10 days of receiving your item, including your order number, the reason for the return, and any supporting images if applicable.

2. Receive Instructions: Once your return request is approved, we will provide you with the return instructions, including the address to which the item should be sent.

3. Return the Item: Pack it securely and ship it to the provided address. Please note that you will be responsible for covering the return shipping costs unless the return is due to a defect or an error.
    

3. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Refunds are typically processed within 10 business days and will be issued to the original payment method.

• Full Refund: If the return is due to a damaged, defective, or incorrect item, you will receive a full refund.

• Partial Refund: In cases where the item is returned due to reasons other than a defect (e.g., change of mind), a partial refund may be issued, depending on the condition of the item.

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4. Important Notes

• Non-Returnable Items: Some items, such as personalized products, intimate apparel, and perishable goods, may not be eligible for return. These exceptions will be indicated on the product page.

• Return Shipping Costs: Unless the return is due to a defect or an error on our part, you will be responsible for the cost of return shipping.

• Return Shipping Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in return shipping.

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5. Customer Support

If you have any questions about our Returns & Exchange Policy, please don't hesitate to contact our customer support team at contact@fionaempower.com. We are here to help ensure that your experience with Fiona Empower is positive and satisfying.